Returns & exchanges
RIGHT TO RETRACT
Pursuant to article L 221-18 et seq. Of the Consumer Code, the Customer has a withdrawal period of fourteen days from the date of receipt of the order.
If the Customer uses this right of withdrawal, the return of the product must be made no later than fourteen days following the communication of his decision to withdraw, at his expense and in its original packaging and condition, it ie without excessive handling (absence of significant deterioration of the packaging or the product, origin, labels, product flyers and packaging included) and accompanied by the delivery slip.
The Customer exercises his right of withdrawal by informing Caféine Studio of his decision to withdraw by email, specifying the order number and the products that will be returned, to the following address: email@example.com < br /> - Replace the products to be returned and the delivery slip in their original packaging, and close it carefully.
- Go to the carrier of your choice to return the package to the following address, the return costs being at your expense: Caféine Studio 2 rue sainte marguerite 06160 Juan les pins
The Customer bears all the risks of this shipment. Caféine Studio will not be responsible for any loss, theft or delay of the returned product. The burden of proof of the return weighs on the Customer. A product that has suffered depreciation following excessive handling (in particular damaged, damaged returned incomplete, worn, without labeling, etc.) cannot be taken back. Return costs are the responsibility of the Customer.
In the event of exercise of the right of withdrawal, in accordance with the withdrawal form attached in Annex 1, the Customer may request the reimbursement of the returned product (s) as well as the delivery costs incurred, unless the order is partially returned. .
The Customer will not be able to request reimbursement of the return costs incurred. If the Customer wishes a replacement product, he is invited to place an order directly on the site and return the original item so that Caféine Studio can refund it, processing times being faster and reshipment costs to be borne. of the Internet user in all cases.
Consequently, Caféine Studio undertakes to reimburse the Internet user within a maximum period of 14 days from the earliest event between the actual return of the product and the sending by the Customer of proof of shipment of the product, directly to the payment method used.
Any order returned unannounced will not be processed.